Effective Date: [15/10/2026]
Last Updated: [15/10/2026]
1. General Policy
This Refund & Cancellation Policy applies to purchases made through tusharzende.com, including e-books, digital downloads, templates, rentals, memberships, newsletters, workshops and professional services, where offered.
Please review the applicable product description, price and terms before completing your purchase.
2. E-Books and Digital Downloads
Because e-books, spreadsheets, templates and other digital products may be delivered electronically and accessed immediately, completed digital purchases are generally not eligible for a change-of-mind refund once the product has been delivered or access has been provided, except where required by law or expressly stated otherwise.
However, please contact me if:
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Your payment was successful but the product was not delivered.
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The download link does not work and the issue cannot be resolved.
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The supplied file is materially defective or differs substantially from its description.
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A duplicate payment or an incorrect charge has occurred.
Each request will be reviewed and, where appropriate, the issue may be resolved through technical assistance, replacement access, correction of the product, refund or another lawful remedy.
Nothing in this Policy limits consumer rights that cannot legally be excluded.
3. E-Book Rentals and Limited-Period Access
For rentals or time-limited access:
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The access period will be specified before purchase.
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Rental fees are generally non-refundable after access has begun, subject to applicable law and the circumstances of the transaction.
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Access may expire at the end of the agreed period.
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If access fails due to a verified technical issue, reasonable steps will be taken to restore access, extend the period or provide another appropriate remedy.
4. Memberships and Recurring Payments
Where memberships or subscriptions are offered, the applicable billing frequency, price and renewal conditions will be disclosed before payment.
You may cancel future renewals through the available account settings or by contacting me. Cancellation will normally prevent future charges but will not automatically refund a billing period already paid for, except where required by law or stated in the applicable offer.
Any trial period, renewal date or special cancellation condition will be disclosed before you subscribe.
5. Consulting, Mentoring and Workshops
For consulting, mentoring, workshops or other professional services, cancellation and refund terms will be specified in the relevant proposal, booking confirmation or service agreement.
Where no separate terms are agreed, please contact me as early as possible to discuss rescheduling or cancellation.
Any refund assessment will consider the work already performed, third-party costs incurred, the agreed booking terms and applicable law.
6. How to Request a Refund
Email suport@tusharzende.com with the following information:
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Full name and registered email address.
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Order or transaction reference.
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Product or service purchased.
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Date of purchase.
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Reason for the request.
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Supporting screenshots or documents, if relevant.
7. Processing Time
I aim to acknowledge refund requests within 3–5 business days.
Once a refund is approved, processing will generally be initiated within 7–10 business days, subject to verification, payment provider procedures and applicable legal requirements. The time taken for the funds to appear in your account may vary by payment method.
These timelines are service targets and do not override any shorter mandatory legal deadline.
8. Failed and Duplicate Transactions
If your payment is debited but the order is not confirmed, please contact me with the transaction reference.
Verified duplicate charges or eligible failed transactions will be investigated and resolved through the payment provider or another appropriate process.
9. Contact Information
Website: [tusharzende.com]
Refund Support: [support@tusharzende.com]
Business Name: [Tushar Zende]
Business Address: [Bangalore Karnataka 560102]
This Policy is subject to applicable consumer protection laws and does not restrict any statutory rights or remedies.